Our pick for most teams
85.1/ 100
- Price
- From $18/user/mo · $144/user/yr
- Free plan
- No free plan
Capsule vs monday CRM: monday CRM fits most teams of 5
Start here: monday CRM
Marketing, creative and sales teams wanting customizable workflows
66.9/ 100
- Price
- From $216/user/yr (yearly only)
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
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Which one fits your team
- Checked 2026-10-14
- 3 sources
The score is worked out from the facts below. How we score tools. What we earn is not part of it.
monday CRM: who it fits and who it does not
- Good for
- Marketing, creative and sales teams wanting customizable workflows
- Remote teams wanting real-time collaboration and visual dashboards
- Not for
- Small startups and solo entrepreneurs who find it overwhelming
- Financial services/accounting needing advanced financial tracking
- Non-tech-savvy teams who find setup complex
- The catch
- Flexible, visual CRM built on a work platform, but the interface can overwhelm smaller teams and some navigation is less intuitive.
Data last verified: 2026-10-14
Capsule: who it fits and who it does not
- Good for
- Small and medium businesses on tight budgets
- Small teams and independent agencies
- Relationship-based service businesses
- Non-technical users wanting an easy interface
- Not for
- Teams needing advanced features or deep marketing automation
- Large organizations and complex customization needs
- Users who need phone or live-chat support
- The catch
- Easy and affordable, but reporting, marketing automation and customization are basic and support is email-only.
Data last verified: 2026-10-14
What each one costs over five years
Same team size, cheapest plan of each, paid monthly or yearly.
monday CRM
Five years for a team of 5, paid yearly: $3,600
On the Basic plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- $1,080
- Paid yearly, one year
- $720
Paying yearly saves $360 a year (33%).
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18Capsule
Five years for a team of 5, paid yearly: $5,400
On the Starter plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- Not verified
- Paid yearly, one year
- $1,080
- "Starter" has no verified monthly price
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18The four facts that decide it
| monday CRM | Capsule | |
|---|---|---|
| Score out of 100 | 85.1 | 66.9 |
| Cheapest plan | Basic | Starter |
| Free plan | No free plan | Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline |
| Works with (apps) | 9 | 7 |
Every figure comes from the vendor's own pages, listed under Sources.
monday CRM
- Score out of 100
- 85.1
- Cheapest plan
- Basic
- Free plan
- No free plan
- Works with (apps)
- 9
Capsule
- Score out of 100
- 66.9
- Cheapest plan
- Starter
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
- Works with (apps)
- 7
Feature by feature, on the same list
Open a row for the vendor's own wording and the page we read it on.
Contact managementmonday CRM: YesCapsule: Yes
- Capsule
- 1,000 active contacts and deals on Basic up to unlimited on Ultimate Vendor page · checked 2026-10-14
Track deals in stagesmonday CRM: YesCapsule: Yes
Works with your emailmonday CRM: YesCapsule: Yes
- monday CRM
- Gmail/Outlook sending on Free; Shared Mailbox and templates on Starter; Email Sync on Growth Vendor page · checked 2026-10-14
- Capsule
- Communications hub with unified email/call/meeting timeline on Standard and above Vendor page · checked 2026-10-14
Automatic follow-up emailsmonday CRM: YesCapsule: Yes
- monday CRM
- Via Transpond marketing automation add-on: 'Create triggers and sequences for communications' Vendor page · checked 2026-10-14
Does routine steps for youmonday CRM: YesCapsule: Yes
- Capsule
- 250 automations/month (Standard), 25K (Pro), enterprise-scale (Ultimate); not on Basic Vendor page · checked 2026-10-14
Reports and dashboardsmonday CRM: YesCapsule: Yes
- monday CRM
- Basic Reporting on Starter; Advanced Sales Reporting and Reporting Dashboards on Growth Vendor page · checked 2026-10-14
Forms that capture leadsmonday CRM: YesCapsule: Not verified
- monday CRM
- Via the Transpond marketing add-on (from $11/month), which shows lead capture forms Vendor page · checked 2026-10-14
- Capsule
- Not verified: the vendor gives no detail. Not verified
Your own fieldsmonday CRM: YesCapsule: Yes
- Capsule
- Custom columns: 5 (Basic), 15 (Standard), 75 (Pro), unlimited (Ultimate) per board Vendor page · checked 2026-10-14
Mobile appmonday CRM: YesCapsule: Yes
- monday CRM
- iOS and Android apps linked from the site; not plan-specific Vendor page · checked 2026-10-14
Connects to your other apps (API)monday CRM: YesCapsule: Yes
- monday CRM
- 'API for Developers' linked in footer; plan-level terms not stated Vendor page · checked 2026-10-14
What you risk by starting
monday CRM
Trial, refunds and getting your data out of monday CRM.
- Refund policy
- Yearly subscribers who cancel within 30 days of purchase are entitled to a prorated refund; no refunds for downgrades after that
- Vendor page · checked 2026-10-18
Capsule
Trial, refunds and getting your data out of Capsule.
Where these facts come from
Capsule
https://capsulecrm.com/pricing/ · checked 2026-10-14https://capsulecrm.com/features/ · checked 2026-10-14What to do next
- Work out the cost for your own team size
- Compare the runner-up, Capsule
- See how we score, so you can check our work
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Data last verified: 2026-10-14