Capsule: who it fits, what it costs, and the catch
Who Capsule fits, and who it does not
- Checked 2026-10-14
- 2 sources
Scored against the other verified CRM tools. How we score tools. What we earn is not part of it.
- Good for
- Small and medium businesses on tight budgets
- Small teams and independent agencies
- Relationship-based service businesses
- Non-technical users wanting an easy interface
- Not for
- Teams needing advanced features or deep marketing automation
- Large organizations and complex customization needs
- Users who need phone or live-chat support
- The catch
- Easy and affordable, but reporting, marketing automation and customization are basic and support is email-only.
Data last verified: 2026-10-14
What Capsule costs over five years
Five years for a team of 5, paid yearly: $5,400
On the Starter plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- Not verified
- Paid yearly, one year
- $1,080
- "Starter" has no verified monthly price
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18We have tracked Capsule's prices since 2026-10-18; no change so far. All price changes
The free plan, as Capsule describes it.
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
- Vendor page · checked 2026-10-18
What you risk by starting
Trial, refunds and getting your data out of Capsule.
What we verified Capsule can do
Open a row for the vendor's own wording and the page we read it on.
Contact managementYes
Track deals in stagesYes
Works with your emailYes
Gmail/Outlook sending on Free; Shared Mailbox and templates on Starter; Email Sync on Growth
Vendor page · checked 2026-10-14Automatic follow-up emailsYes
Via Transpond marketing automation add-on: 'Create triggers and sequences for communications'
Vendor page · checked 2026-10-14Does routine steps for youYes
Reports and dashboardsYes
Basic Reporting on Starter; Advanced Sales Reporting and Reporting Dashboards on Growth
Vendor page · checked 2026-10-14Forms that capture leadsYes
Via the Transpond marketing add-on (from $11/month), which shows lead capture forms
Vendor page · checked 2026-10-14Your own fieldsYes
Mobile appYes
Connects to your other apps (API)Yes
If Capsule isn’t right for you
Rank 1
Bigin by Zoho CRM
Small businesses wanting an entry-level CRM
Our score93.1 / 100Five years for a team of 5: $2,100
Rank 2
Zoho CRM
Small businesses and small-to-mid-sized sales teams
Our score90.1 / 100Five years for a team of 5: $4,200
Rank 3
monday CRM
Marketing, creative and sales teams wanting customizable workflows
Our score80.5 / 100Five years for a team of 5: $3,600
Show all 9 alternatives
Rank 4
Pipedrive
SMBs needing strong marketing tools alongside sales
Our score75.1 / 100Five years for a team of 5: $4,200
Rank 5
HubSpot CRM
SaaS startups and B2B sales teams needing pipeline tracking
Our score72.8 / 100Five years for a team of 5: $6,000
Rank 6
Copper
Businesses that live in Google Workspace of any size
Our score72.7 / 100Five years for a team of 5: $6,900
Rank 7
Insightly
Small to mid-sized businesses wanting a user-friendly CRM
Our score69.4 / 100Five years for a team of 5: $8,700
Rank 8
Streak
Teams that do most work in Gmail / Google Workspace
Our score62.1 / 100Five years for a team of 5: $14,700
Rank 9
Nimble
Small and medium businesses and solo entrepreneurs focused on relationships
Our score49.1 / 100Five years for a team of 0: Not verified
Where these facts come from
What to do next
- Work out the cost for your own team size
- Compare the runner-up, Bigin by Zoho CRM
- See how we score, so you can check our work
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Data last verified: 2026-10-14