Our pick for most teams
95.1/ 100
- Price
- From $20/user/mo · $168/user/yr
- Free plan
- Free forever for up to 3 users: up to 10 custom email templates, data export up to 10 times, 5,000 API calls/day
Capsule vs Zoho CRM: Zoho CRM fits most teams of 5
66.1/ 100
- Price
- From $216/user/yr (yearly only)
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
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Which one fits your team
- Checked 2026-10-14
- 3 sources
The score is worked out from the facts below. How we score tools. What we earn is not part of it.
Zoho CRM: who it fits and who it does not
- Good for
- Small businesses and small-to-mid-sized sales teams
- Companies already using the Zoho suite
- Teams valuing sales forecasting and pipeline management
- Not for
- Organizations wanting AI (Zia) without higher-tier pricing
- Teams needing consistent customer support
- Users who need more than basic features on the free plan
- The catch
- Feature-rich and affordable, but AI is limited to costlier tiers, reporting is cumbersome and support quality is inconsistent.
Data last verified: 2026-10-14
Capsule: who it fits and who it does not
- Good for
- Small and medium businesses on tight budgets
- Small teams and independent agencies
- Relationship-based service businesses
- Non-technical users wanting an easy interface
- Not for
- Teams needing advanced features or deep marketing automation
- Large organizations and complex customization needs
- Users who need phone or live-chat support
- The catch
- Easy and affordable, but reporting, marketing automation and customization are basic and support is email-only.
Data last verified: 2026-10-14
What each one costs over five years
Same team size, cheapest plan of each, paid monthly or yearly.
Zoho CRM
Five years for a team of 5, paid yearly: $4,200
On the Standard plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- $1,200
- Paid yearly, one year
- $840
Paying yearly saves $360 a year (30%).
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18Capsule
Five years for a team of 5, paid yearly: $5,400
On the Starter plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- Not verified
- Paid yearly, one year
- $1,080
- "Starter" has no verified monthly price
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18The four facts that decide it
| Zoho CRM | Capsule | |
|---|---|---|
| Score out of 100 | 95.1 | 66.1 |
| Cheapest plan | Standard | Starter |
| Free plan | Free forever for up to 3 users: up to 10 custom email templates, data export up to 10 times, 5,000 API calls/day | Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline |
| Works with (apps) | 10 | 7 |
Every figure comes from the vendor's own pages, listed under Sources.
Zoho CRM
- Score out of 100
- 95.1
- Cheapest plan
- Standard
- Free plan
- Free forever for up to 3 users: up to 10 custom email templates, data export up to 10 times, 5,000 API calls/day
- Works with (apps)
- 10
Capsule
- Score out of 100
- 66.1
- Cheapest plan
- Starter
- Free plan
- Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline
- Works with (apps)
- 7
Feature by feature, on the same list
Open a row for the vendor's own wording and the page we read it on.
Contact managementZoho CRM: YesCapsule: Yes
Track deals in stagesZoho CRM: YesCapsule: Yes
Works with your emailZoho CRM: YesCapsule: Yes
- Zoho CRM
- Gmail/Outlook sending on Free; Shared Mailbox and templates on Starter; Email Sync on Growth Vendor page · checked 2026-10-14
Automatic follow-up emailsZoho CRM: YesCapsule: Yes
- Zoho CRM
- Via Transpond marketing automation add-on: 'Create triggers and sequences for communications' Vendor page · checked 2026-10-14
Does routine steps for youZoho CRM: YesCapsule: Yes
Reports and dashboardsZoho CRM: YesCapsule: Yes
- Zoho CRM
- Basic Reporting on Starter; Advanced Sales Reporting and Reporting Dashboards on Growth Vendor page · checked 2026-10-14
Forms that capture leadsZoho CRM: YesCapsule: Yes
- Zoho CRM
- Via the Transpond marketing add-on (from $11/month), which shows lead capture forms Vendor page · checked 2026-10-14
Your own fieldsZoho CRM: YesCapsule: Not verified
- Capsule
- Not verified: the vendor gives no detail. Not verified
Mobile appZoho CRM: YesCapsule: Yes
- Zoho CRM
- iOS and Android apps linked from the site; not plan-specific Vendor page · checked 2026-10-14
Connects to your other apps (API)Zoho CRM: YesCapsule: Yes
- Zoho CRM
- 'API for Developers' linked in footer; plan-level terms not stated Vendor page · checked 2026-10-14
What you risk by starting
Zoho CRM
Trial, refunds and getting your data out of Zoho CRM.
Capsule
Trial, refunds and getting your data out of Capsule.
Where these facts come from
Capsule
https://capsulecrm.com/pricing/ · checked 2026-10-14https://capsulecrm.com/features/ · checked 2026-10-14What to do next
- Work out the cost for your own team size
- Compare the runner-up, Capsule
- See how we score, so you can check our work
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Data last verified: 2026-10-14