Bigin by Zoho CRM: who it fits, what it costs, and the catch
Start here: Bigin by Zoho CRM
Small businesses wanting an entry-level CRM
Who Bigin by Zoho CRM fits, and who it does not
- Checked 2026-10-14
- 2 sources
Scored against the other verified CRM tools. How we score tools. What we earn is not part of it.
- Good for
- Small businesses wanting an entry-level CRM
- Teams new to CRM software
- Budget-conscious buyers
- Not for
- More complex companies with many product lines or enterprise needs
- Teams needing sales forecasting, lead scoring or advanced analytics
- Companies needing extensive marketing tools
- The catch
- Cheap and easy to learn, but missing advanced features of full Zoho CRM and API access is limited to pricier tiers.
Data last verified: 2026-10-14
What Bigin by Zoho CRM costs over five years
Five years for a team of 5, paid yearly: $2,100
On the Express plan, at today's price. We do not assume a rise.
- Paid monthly, one year
- $540
- Paid yearly, one year
- $420
Paying yearly saves $120 a year (22%).
Change the number to see your own total. Nothing is sent anywhere.
Vendor pricing page · checked 2026-10-18We have tracked Bigin by Zoho CRM's prices since 2026-10-18; no change so far. All price changes
The free plan, as Bigin by Zoho CRM describes it.
- Free plan
- Forever-free plan for 1 user: 500 records, 1 pipeline, 3 automations
- Vendor page · checked 2026-10-18
What you risk by starting
Trial, refunds and getting your data out of Bigin by Zoho CRM.
- Refund policy
- Full refund within 30 days (monthly) or 45 days (annual) if still dissatisfied after support attempts; account is downgraded to the free plan
- Vendor page · checked 2026-10-18
- Getting your data out
- 'Import and Export Data' is listed in the plan comparison; per-plan availability not confirmed
- Vendor page · checked 2026-10-18
What we verified Bigin by Zoho CRM can do
Open a row for the vendor's own wording and the page we read it on.
Contact managementYes
Track deals in stagesYes
Works with your emailYes
Email & WhatsApp Business integration on Express and above; not listed on Free
Vendor page · checked 2026-10-14Automatic follow-up emailsYes
'Trigger email sequences, schedule actions, assign tasks' in Workflows section
Vendor page · checked 2026-10-14Does routine steps for youYes
Reports and dashboardsYes
Standard dashboard with charts and KPIs on Free; customizable on paid plans
Vendor page · checked 2026-10-14Forms that capture leadsYes
Your own fieldsYes
10 per module (Express), 25 (Premier), 50 (Bigin 360); not listed on Free
Vendor page · checked 2026-10-14Mobile appYes
Connects to your other apps (API)Yes
If Bigin by Zoho CRM isn’t right for you
Rank 1
Zoho CRM
Small businesses and small-to-mid-sized sales teams
Our score90.1 / 100Five years for a team of 5: $4,200
Rank 2
Capsule
Small and medium businesses on tight budgets
Our score88.3 / 100Five years for a team of 5: $5,400
Rank 3
monday CRM
Marketing, creative and sales teams wanting customizable workflows
Our score80.5 / 100Five years for a team of 5: $3,600
Show all 9 alternatives
Rank 4
Pipedrive
SMBs needing strong marketing tools alongside sales
Our score75.1 / 100Five years for a team of 5: $4,200
Rank 5
HubSpot CRM
SaaS startups and B2B sales teams needing pipeline tracking
Our score72.8 / 100Five years for a team of 5: $6,000
Rank 6
Copper
Businesses that live in Google Workspace of any size
Our score72.7 / 100Five years for a team of 5: $6,900
Rank 7
Insightly
Small to mid-sized businesses wanting a user-friendly CRM
Our score69.4 / 100Five years for a team of 5: $8,700
Rank 8
Streak
Teams that do most work in Gmail / Google Workspace
Our score62.1 / 100Five years for a team of 5: $14,700
Rank 9
Nimble
Small and medium businesses and solo entrepreneurs focused on relationships
Our score49.1 / 100Five years for a team of 0: Not verified
Where these facts come from
What to do next
- Work out the cost for your own team size
- Compare the runner-up, Zoho CRM
- See how we score, so you can check our work
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Data last verified: 2026-10-14